Pooria Azimi نوشته است:من که سه-چهار بار ایمیل فرستاده م و هر دفعه هم پول رو بهم برگردونده ن (در مجموع حدوداً ۳۰ دلار فکر کنم). البته اکانت من دولوپر بوده و حدود ۴۰۰ دلار هم خرید کرده بودم (یعنی مشتری خوش حساب بوده م) و شاید با همه به این خوبی برخورد نکنند، اما فکر نکنم حساب مشتری ای که ۴۰ دلار داده رو هم ببندن.
نامه رو شدیداللحن بنویسید و بگید که چقدر ناراضی هستید از این که اپ استور امکان تست برنامه ها رو نداره و به همین خاطر فریب تبلیغات misleading این برنامه رو خورده اید و واقعاً از اپل ناامید شده اید و خلاصه هر کولی بازیِ ممکنِ دیگه ای ارزشش رو داره؛ ۴۰ دلار میشه حدوداً ۱۷۵ هزار تومان!
Dear Foad,
Hello. My name is Kenneth, I am an iTunes Store advisor, and I am happy to help you with your concern.
I'm sorry to learn that the item "Sygic Iran: GPS Navigation" did not meet the standard of quality you have come to expect from the iTunes Store. I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item.
I have reversed the charge for "Sygic Iran: GPS Navigation". You will see 43.54 USD added to your store credit balance within 2 business days. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.
I have issued 3 song credits to your "foad.shahabian@gmail.com" iTunes Store account. You can use these to buy the individual songs of your choice from the iTunes Store.
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
I hope I have been helpful.
If you need further assistance, or if you have other inquiries, please don't hesitate and let me know.
Have a meaningful and peaceful day, Foad.
Sincerely,
Kenneth
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww
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